Information (general policys, delivery, safety etc.)

HERE IS A YOUTUBE TUTORIAL ON HOW TO MOUNT YOUR NEON!!! – CLICK HERE

To make sure no misunderstandings are made – make sure you have read all the information below before you order!!! By making an order, you approve and accept the terms below!

 


TERMS AND CONDITIONS

You have to be 18 years old or older to order!
An order is approved once you have received a confirmation email.

TERMS OF DELIVERY

During normal circumstances, it takes about 3 weeks to deliver the product, but if there is a lot to do, it can take a bit longer. I work as fast as I can. Let me know if the delivery is urgent and I will try to prioritize your order.

I sell and ship to all countries except from USA but shipping costs and delivery times differ between countries. I ship from Sweden or directly from my glassblower in Bulgaria. Shipping is not included in the price shown next to the products. There is always a possibility to pick up the products in Gothenburg at my studio for free. For deliveries outside EU, there will probably be a tax added of between 2-5% of the total.

IF YOUR NEON BREAKS DURING TRANSPORTATION, please notice, you have to CONTACT ME WITHIN 24 HOURS after receiving the delivery, as the insurance only covers broken products for 24 hours after receiving the delivery.

I offer free shipping on orders over 3000kr (in Sweden). For orders outside Sweden, I will contact you about shipping costs.
It is your responsibility to make sure you have written to correct adress and contact information in the form when orderingen.

HOW TO TAKE CARE OF YOUR NEON

Care for it gently so you don’t break the tubes. It is very sensitive to pressure. Turn it off during some parts of the day to make it last longer. If it gets dusty, gently wipe off the tubes with a soft cloth. If you haven’t ordered neon for outdoor use, make sure the neon is not in contact with any water. Outdoor neon signs can handle wetness such as moist and rain, for example, but you have to let me know before if the sign will be used outdoors so I can make sure you get waterproof products.

WARRANTY

I offer 2 years of warranty on functionality – this does not include tubes breaking after delivery. If you accidentally break a tube, contact me and you can hopefully order that part for a good  price. 
Of course, you have the right to reclaim your product if there is something wrong with it from the production. If you want to make a reclaim, contact me and describe the faulty and send pictures so I can help you. If the product seems to have a faulty from production, I will make sure to give you a new product!! Everybody happy.

MOUNTING

Mounting of the neon is never included, all though assistance is possible via email. There is a possibility to get help with the mounting for a cost, but since I live in Gothenburg it is hard for me to do this outside of Gothenburg. Contact me if you have any questions around the mounting. 

Hanging equipment is always included.

EQIPMENT/SAFETY/RECYCLING

All transformers are approved according to CE standards. All contacts are made for the standard two-pin EU sockets (see image below) but work with an adapter.

Socket-adapter(s) is/are not included in the price.
All neon products are equipped with an on/off switch.
All neon art works come with cables, transformers and hanging. 
Make sure not to get any water in the electrical equipment.

Please note, for neon to light up, it needs electricity. Electricity can be dangerous and cause electric shocks if handled the wrong way. Make sure you handle it carefully, especially among children and animals. 

Neon tubes with blue gas contains a very small amount of mercury, which makes the gas light up. When mercury heats up to 80-90 C it gets poisonous, so don’t do that! Neon with red gas does not contain any mercury. When recycling neon, send the mercury to authorized environmental manager. The cables and transformers should recycle with electrical waste. 

RETURNS/REFUNDS

I offer 14 days return. Shipping costs on returns will be payed by the customer, make sure to pack the order as you got it as the neon is very fragile. The cables should not be connected to the neon if sent back as it makes it even more fragile. Make sure that the transformer is not loose in the box when sent back. Returns are not possible on custom made designs.

PRODUCT INFORMATION

The neon products are handmade and custom made by my glassblower in Bulgaria and the sculptures and paintings are handmade by me.

The transformer might generate a subtle sound.

Since all products are handmade and produced individually, exact colors, shapes and sizes might differ slightly from displayed and mentioned. 

EXPECTED LIFE SPAN

Expected life span for neon in general is roughly 40 000-60 000 hours. The transformer may, or may not, exceed this. If the transformer breaks after the warrancy time of two years, there is (probably) a possibility to buy a new transformer separately. When the neon runs out of life there might be a possibility to repair the neon piece for a cost. This way it can be used over and over again. 

CURRENCY

My prices are based on Swedish prices (SEK) the EUR may differ due to the constant shift in currency. Please calculate on the current SEK to EUR.

GDPR

JOSEFIN EKLUND AB VALUE YOUR ‘INTEGRITY AND SECURITY’. OUR DATA PROTECTION POLICY OR PERSONAL DATA POLICY EXPLAIN HOW WE COLLECT AND USE PERSONAL DATA.

As a customer to Josefin Eklund AB (559243-8021), you accept the terms in our Data Protection Policy. Josefin Eklund AB is responsible for personal data for the tasks we handle. This relationship is governed by said Data Protection Policy and agreements.

HOW DOES JOSEFINE EKLUND AB HANDLE MY PERSONAL DATA?

Josefin Eklund AB registers and handles personal data in cases where it is necessary for us to be able to deliver a functioning service or assist in development or to fulfill agreements and obligations according to law. The data is stored as long as we need it to meet the above requirements. However, always as short a time as possible to minimize data that is stored and handled.

WHAT INFORMATION DO WE COLLECT AND WHY?

When you as a customer make a purchase with Josefin Eklund AB, we need the following information: Full name, postal address, e-mail, telephone number. We process and save this information in order to be able to invoice you correctly and legally.

Together with any order or purchase, Josefin Eklund AB store and process your IP-address. This to protect you as a customer and our services.

You can also communicate with Josefin Eklund AB through different social media channels. When you do, the respective platform’s data protection policy (or equivalent policy) applies. We use social media and the information you provide in line with what we are permitted to do according to their policy.

WHAT RIGHTS DO I HAVE AS A CUSTOMER?

As a customer to Josefin Eklund AB, you always have the right to access the information we have stored about you in accordance with GDPR. You are entitled to a free export of data per year. You can send your request to josefineklundmail@gmail.com, we usually handle it within 30 days.
To ensure that we share the information with the right person, you must be able to prove your identity in connection with the inquiry.
You have the right to ask us to delete all information we have stored about you (The right to be forgotten). Note, however, that due to the Bookkeeping Act (1999: 1078) and other relevant laws or if agreements exist, we can in some cases save information even after such a request has been handled.

DATA PROTECTION OFFICER

If you have any questions regarding the management of your data as a customer, please contact us at josefineklundmail@gmail.com with the subject “GDPR – request for data”

CONTACT INFORMATION

Feel free to contact me if you have any questions at:

Email: josefineklundmail(at)gmail.com 
Instagram: @josefiineklund